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用戶:Mikelolggmrox/sandbox/milageplus

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前程萬里
類型飛行常客計劃
擁有者聯合航空
發佈於1981年5月，​43年前​（1981-05）
網站MileagePlus
前程萬里會員卡

前程萬里（英語：Mileage Plus）是聯合航空所屬的飛行常客計劃，其會員可通過購買指定機票類型獲取獎勵及積分 。[1]2010年美聯航與美國大陸航空達成合併協議後，美聯航前程萬里（United Mileage Plus）被選為合併後航空公司的常旅客計劃。該計劃隨後更名為前程萬里（MileagePlus），並與其他星空聯盟合作夥伴及其他航司與旅遊業相關企業保持其原有的合作關係。[2]

繼2012年3月3日整合美國大陸航空OnePass之後，前程萬里也成為了巴拿馬航空和哥倫比亞巴拿馬航空的常旅客計劃。[3]新計劃的會員號碼則繼續採用OnePass所用的格式（2個字母 + 6位數字），取代舊前程萬里號碼格式（11位數字），已經擁有OnePass的會員將繼續保留其現有的會員號碼。[4]2015年3月，巴拿馬航空宣佈將替代前程萬里計劃，轉而採用名為ConnectMiles的新飛行常客計劃。[5][6]

歷史

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Frequent flier programs were introduced in 1979 by Texas International Airlines.[7] Two years later, American Airlines launched their AAdvantage program,[8] and United's Mileage Plus was launched one week later.[9] On June 29, 2011, United officially changed the name of the program from Mileage Plus to MileagePlus.[10]

On July 9, 2011, Tom Stuker became the first member of the MileagePlus program to reach ten million flown miles on United.[11] He earned this distinction flying from Los Angeles to Chicago on flight 942. Jeff Smisek, then president and CEO of United, was on hand to congratulate him.[12] For reaching the ten million mile number, he was given the only United Titanium Card and his name was placed on the side of a United Boeing 747-400.[13] Stuker has since passed the 20 million mile threshold and remains the world's most frequent flyer.[14]

Several controversial changes were introduced to the program in 2012, following the integration of the Continental OnePass program into MileagePlus. This included the reduction in bonus miles for Premier Gold and Premier Platinum members, as well as the inability of Premier Silver members to reserve Economy Plus seats until 24 hours prior to departure.[15] Changes have also occurred to the upgrade process, where upgrades are being sold at check-in for prices as low as $69, even when elites are still being processed on the upgrade waitlist.[16] Million Mile Flyer George Lagen filed, in late May 2012, a class action against United for taking away or demoting "lifetime" benefits promised to pre-merger Million Mile Flyers.[17] A federal judge eventually dismissed the class-action lawsuit on the basis that the contract which regulated "Million Mile Flyer" customers was the same as for all MileagePlus members, which essentially gave the airline the right to unilaterally reduce or discontinue benefits anytime it wanted to.[18]

Following the Covid Pandemic in 2020, MileagePlus made it easier for customers to attain status by lowering requirements and giving bonuses to existing status members.[19] But over time, this resulted in diluted status privileges and as of 2024 the MileagePlus requirements are now back to pre-Covid numbers.[20]

Partner airlines

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In addition to United, all 28 members of the Star Alliance as well as a number of other airlines participate in the MileagePlus program to a certain degree. MileagePlus miles can then be both earned and redeemed on United flights, as well as on any partner airline. However, certain booking classes on partner airlines are excluded from mileage accrual.[21]

The airline partners of MileagePlus are:[22]

Partner Airline Star Alliance Member
  Avianca Yes
  Aegean Airlines Yes
  Aer Lingus No
  Air Canada Yes
  Air China Yes
  Air Dolomiti No
  Air India Yes
  Air New Zealand Yes
  All Nippon Airways Yes
  Asiana Airlines Yes
  Austrian Airlines Yes
  Azul Brazilian Airlines No
  Brussels Airlines Yes
  Cape Air No
  Copa Airlines Yes
  Croatia Airlines Yes
  Edelweiss Air No
  EgyptAir Yes
  Ethiopian Airlines Yes
  Eurowings No
  EVA Air Yes
  Hawaiian Airlines No
  Juneyao Airlines No
  LOT Polish Airlines Yes
  Lufthansa Yes
    Scandinavian Airlines Yes
  Shenzhen Airlines Yes
  Silver Airways No
  Singapore Airlines Yes
  South African Airways Yes
  Swiss International Air Lines Yes
  TAP Portugal Yes
  Thai Airways Yes
  Turkish Airlines Yes

Award travel

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Lufthansa First Class, bookable using MileagePlus award miles

MileagePlus miles (redeemable miles) can be redeemed for travel on any combination of United and United Express carriers, as well as Star Alliance partners and other airline partners.[23] MileagePlus offers Saver and Everyday awards, at different tiers of pricing with different capacity control mechanisms.[24] Saver awards are capacity-controlled awards available for travel on all partner airlines.

The release of saver award seats is dictated by the operating airline, who will make the award inventory available to all its partners, including United MileagePlus.[25] On flights operated by United Airlines, additional saver award inventory is offered to Premier members and United credit card holders, in addition to that offered to general members.[26]

Everyday awards are only available for travel on United and United Express, and have greater availability than Saver Awards.[27] "Everyday" awards may cost two to three times as much as the equivalent "Saver" awards.[28]

As of August 2019, MileagePlus award miles no longer expire. Before that, there had to be activity in the last 1.5 years.[29]

MileagePlus awards are on a one-way basis and do not require round-trip travel.

Premier status

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United's red carpet boarding line at San Francisco, the predecessor of the Premier Access Line

While status levels were not originally part of the MileagePlus program, they were introduced in 1987 to reward customers who had achieved certain qualification thresholds within a given calendar year.[30] All Premier members are eligible for Premier Access, which allows them to use exclusive check-in and security lines, as well as priority boarding and baggage retrieval.[31] Previously, members reached Premier status by earning the required number of Premier Qualifying Miles (PQM) or Premier Qualifying Segments (PQS). Starting in 2014, members living in United States had to meet a minimum annual spending level, tracked as Premier Qualifying Dollars (PQD), on United issued tickets in a calendar year to qualify for a tier.[32] Now, members must earn Premier Qualifying Points (PQPs) and/or Premier Qualifying Flights (PQFs). Status can be earned by accumulating PQPs and PQFs, or by attaining a higher PQP threshold.[33]

Status Levels

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Premier Silver status is the lowest status level in the MileagePlus program. This level includes access to Star Alliance Silver status.

Premier Gold status is a mid-level status in the MileagePlus program. This is the lowest level status to include access to Star Alliance Gold status.

Premier Platinum status is an upper level status in the MileagePlus program.

Premier 1K status is the highest status of the MileagePlus Program. Status holders enjoy the highest upgrade priority and access to a dedicated phone line.

Global Services status is a level above Premier 1K. It is a secretive, by-invitation-only status level that provides discrete services to high value individuals that often spend tens of thousands of dollars flying on United per year. Members are often top corporate executives and celebrities. The program was introduced in 2003 and is shrouded in a fair amount of secrecy. Benefits include: Private airport check-in and security, access to private lounges, luxury vehicle tarmac transfer, and exclusive customer service team. United Chairman's Circle is also shrouded in secrecy and comes with Global Services status for the primary member and the member's spouse. Chairman's Circle status is conferred to one individual at companies with significant business partnerships with United.

Million Miler Program

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Million Miler Program is a program offered to MileagePlus members who have demonstrated a long-term loyalty. The Million Miler Program balance is calculated based on the accrued elite qualifying miles prior to January 1, 2012, plus the actual flown miles on United and Copa Airlines after January 1, 2012.[34]

Members receive the following lifetime MileagePlus Premier status based on their Million Miler Program balance:

Million Miler Level Lifetime Status
1 Million Premier Gold
2 Million Premier Platinum
3 Million Premier 1K
4 Million Global Services

Members eligible for Million Miler status can also designate a companion (defined as their spouse, significant other, or another individual residing at the same address) to receive the same Premier status as themself.

Infinite Elite was a promotional program offered by Continental Airlines in the early 1990s that offered lifetime Platinum Elite status on Continental for flying a certain mileage amount for a number of continuous years.[35] With the integration of OnePass and MileagePlus, Infinite Elite members will be offered Premier 1K status, but will not receive Global Premier Upgrades.[36]

Upgrades

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Complimentary Premier Upgrades

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Complimentary Premier Upgrades are offered to all Premier members on flights within North America, Central America and the Caribbean, excluding Premium Service flights and certain flights to/from Hawaii.[37] This is awarded to Premier members on a space-available basis, prioritized by status, then fare class.[38]

PlusPoints Upgrades

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PlusPoints allow Premier Platinum, Premier 1K, and Global Services customers to upgrade paid tickets on any route serviced by United, United Express, and select partner airlines.[39] PlusPoint upgrades are considered instrument upgrades and will clear before Complimentary Premier Upgrades.

References

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  1. ^ MileagePlus® program. United Airlines. [29 April 2012]. 
  2. ^ Continental’s OnePass scheme to merge into Mileage Plus. Business Traveller. [29 April 2012]. 
  3. ^ MileagePlus frequent flyer program. Copa Airlines. [29 April 2012]. （原始內容存檔於23 April 2012）. 
  4. ^ Kelly, Shannon. Merger Update: MileagePlus Account Number Update. FlyerTalk.com. [29 April 2012]. 
  5. ^ Introduction. Copa Airlines. [January 30, 2015]. （原始內容存檔於January 27, 2015）. 
  6. ^ Introduction. Copa Airlines. [March 18, 2015]. 
  7. ^ David M Rowell. A History of US Airline Deregulation Part 4 : 1979–2010 : The Effects of Deregulation – Lower Fares, More Travel, Frequent Flier Programs. The Travel Insider. August 13, 2010 [September 21, 2010]. 
  8. ^ American Airlines. American Airlines AAdvantage Program Details. [28 May 2009]. （原始內容存檔於3 March 2009）. 
  9. ^ United MileagePlus. WebFlyer. [29 April 2012]. 
  10. ^ Mileage Plus: Loyalty program for the new United in 2012. FlyerTalk.com. [29 April 2012]. 
  11. ^ United Passenger Logs 10 Million Miles. NBC Chicago. 
  12. ^ Auletta, Kate. Thomas Stuker, United Frequent Flier, Logs 10 Millionth Mile On Airline. Huffington Post. 11 July 2011 [29 April 2012]. 
  13. ^ United Airlines Frequent Flyer Hits 10 Million Miles. AirlineReporter. 
  14. ^ 20 Million Miles and Counting. United Hub. 2019-01-15 [2019-01-20] （英語）. 
  15. ^ The New United MileagePlus Takes Off. Insideflyer.com. [April 4, 2012]. （原始內容存檔於2011-10-21）. 
  16. ^ United Airlines. Yelp:Real People, Real Reviews. [April 4, 2012]. 
  17. ^ George Lagen v. United Continental Holdings, Inc. and United Airlines, Inc.. Top Class Actions. [June 1, 2012]. 
  18. ^ Judge Bags United Airlines ‘Million Miler’ Class Action Lawsuit. Top Class Actions. [July 25, 2015]. 
  19. ^ Mackenzie, Scott. United Extends Elite Status, Lowers 2020 Requirements by Half. Travel Codex. 2020-04-06 [2024-02-23] （美國英語）. 
  20. ^ United's Frequent Flier Program Is Changing—Here's Who Stands to Gain. AFAR Media. 2023-11-16 [2024-02-23] （英語）. 
  21. ^ Sudden Big Changes to Mileage Plus airline partner mileage accrual. Boarding Area. [29 April 2012]. 
  22. ^ Airline Partners and Global Alliances. United Airlines. [29 April 2012]. 
  23. ^ MileagePlus air travel and upgrade awards. United Airlines. [29 April 2012]. 
  24. ^ MileagePlus air awards. United Airlines. [29 April 2012]. 
  25. ^ Leff, Gary. StarNet: United’s Weapon of Mass Award Destruction. Boarding Area. [29 April 2012]. 
  26. ^ Klint, Matthew. One upside to the United merger elite. Upgrd.com. [29 April 2012]. 
  27. ^ Award Saver vs. Standard Award. FlyerTalk.com. [29 April 2012]. 
  28. ^ Schlappig, Benjamin. Could it be? United LOWERS the prices of many awards. Boarding Area. [29 April 2012]. 
  29. ^ United Airlines Announces MileagePlus Miles Never Expire. The Consumerist. [4 December 2019]. 
  30. ^ High Flyers. InsideFlyer. [29 April 2012]. （原始內容存檔於2 November 2011）. 
  31. ^ Premier Access. United Airlines. [29 April 2012]. 
  32. ^ Mutzabaugh, Ben. United adds spending threshold to elite-status qualifying. USA Today. 18 June 2013 [19 June 2013]. 
  33. ^ How to Qualify for MileagePlus Premier Status. 
  34. ^ Million Miler Program. [18 June 2014]. 
  35. ^ Very Important Flyers. InsideFlyer. [29 April 2012]. （原始內容存檔於2 November 2011）. 
  36. ^ O'Leary, Scott. Merger Update: 2012 MileagePlus Program Details. FlyerTalk.com. [29 April 2012]. 
  37. ^ Upgrades Overview. [18 June 2014]. 
  38. ^ Leff, Gary. United's New Elite Unfriendly Upgrade Priority Already in Effect. Boarding Area. [30 April 2012]. 
  39. ^ PlusPoints. 

Template:Frequent-flyer program Template:Customer loyalty programs Template:United Continental Holdings

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